FAQ

Frequently Asked Questions

1. What products does Urban Sparkles offer?

Urban Sparkles offers stylish jewellery, handbags, accessories, fashion essentials, and trendy lifestyle products designed for modern women.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on eligible orders across India.

3. How long does shipping take?

Orders are usually processed within 1–3 business days and delivered within 4–10 business days depending on your location.

4. How can I track my order?

Once your order is shipped, you will receive a tracking ID and tracking link via email or WhatsApp.

5. Do you accept returns or replacements?

Yes, we accept returns or replacements for damaged, defective, or incorrect products. Please contact us within 48 hours of delivery.

6. Are your products good quality?

Yes, we carefully select trendy and quality products to provide the best shopping experience for our customers.

7. How can I contact Urban Sparkles?

You can contact us through our Contact Us page, email, or Instagram DM for any assistance or queries.

8. Is online payment safe on your website?

Absolutely. We use secure payment gateways to ensure your transactions and personal information are protected.

9. Do you offer discounts or special offers?

Yes! Follow us on Instagram and check our website regularly for exclusive offers, discounts, and new arrivals.

10. Can I cancel my order?

Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.